Governing law and jurisdiction

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and applicable rules. Courts and competent authorities in Delhi, India have jurisdiction where legally applicable.

Information we collect

• Account and contact information such as name, email address, phone number, billing address, shipping address, and login details.
• Order and transaction information such as product selections, order value, payment status, invoice details, returns, refunds, and support requests.
• Technical information such as device, browser, IP address, cookies, pages viewed, and analytics events needed for security, performance, and service improvement.
• Messages, photos, or documents voluntarily shared with customer support for order, product, return, refund, or delivery resolution.

How we use information

• To create accounts, process orders, accept payments, arrange delivery, issue invoices, and provide customer support.
• To verify transactions, prevent fraud, secure the website, enforce policies, and comply with legal and tax requirements.
• To improve website performance, product discovery, catalog quality, user experience, and customer communication.
• To send service messages such as OTPs, order confirmations, delivery updates, cancellation updates, refund updates, and policy notices.

Third-party disclosure

We share information only where required to operate the ecommerce service, comply with law, or protect legitimate interests.

• Payment gateways and payment processors including Paytm and any gateway added later for transaction processing, verification, settlement, refunds, and fraud checks.
• Courier, logistics, shipment, return, and fulfillment partners for pickup, delivery, tracking, returns, and address/serviceability checks.
• Hosting, infrastructure, analytics, communication, email, OTP, security, and technology service providers that support the website and business operations.
• Legal, regulatory, tax, law-enforcement, dispute-resolution, or government authorities where disclosure is required or permitted by applicable law.

Information protection and security

We use reasonable administrative, technical, and operational safeguards to protect customer information. No internet transmission or storage system is completely secure, so customers should also keep account credentials and OTPs confidential.

User rights

Users may request access, correction, update, or deletion of personal information where legally allowed. Some information may be retained when required for tax, accounting, legal compliance, fraud prevention, dispute handling, or completed transaction records.

Cookies

The website may use cookies and similar technologies for login sessions, cart continuity, checkout, security, analytics, performance, preferences, and product discovery. Browser settings may allow users to disable cookies, but some site functions may stop working correctly.

Contact

For privacy questions or requests, contact SLOWLORIS LIFESTYLE PRIVATE LIMITED at [email protected] or +91 8700281809. Registered address: GROUND FLOOR, SATYAM VIHAR, 74B, CHANCHAL PARK, New Delhi, West Delhi, NEW DELHI - 110041.